This research serves as an initial step in developing an e-health framework in Iraq, incorporating ideas from intelligent systems. It encompasses a comprehensive synthesis of existing literature on trust and the continued intention to use eHealth. Within this literature, the study highlights various issues related to the service quality system, specifically focusing on system, information, and service-related aspects. Furthermore, it presents compelling evidence supporting the notion that the service quality system plays a pivotal role in achieving customer satisfaction and fostering continued usage of eHealth.
Identifying gaps in service quality system studies and the continued intention to use eHealth, the research proceeds to showcase the methodological approaches employed by scholars in this domain. By clarifying previous studies' methodologies, theories, and models, this research promotes an integrated perspective that combines the success of information systems and the quality of electronic services. Through this lens, it aims to comprehend the substantial impact of the service quality system on customers' continued usage of electronic health services.
Given that internet technology is poised to profoundly influence customer experiences and satisfaction in the coming decade, the research emphasizes the need for greater attention to be given to information technology and service quality issues. The study's primary focus lies in examining the level of quality in eHealth services and its consequential effects on user satisfaction and continued usage. Additionally, it investigates the role of cost efficiency in shaping user satisfaction and continued utilization of eHealth technology services.